Returns & Exchanges

At Prime Gastro, we want you to be completely satisfied with your premium kitchenware. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unused items in their original packaging.

1

Initiate Your Request

Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization Number.

2

Prepare Your Package

Securely pack the unused products in their original boxes, ensuring all manuals and accessories are included to qualify for a full refund.

3

Ship Items Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing