Frequently Asked Questions
Everything you need to know about shopping with Prime Gastro.
What kind of quality can I expect from Prime Gastro products?
At Prime Gastro, we specialize in professional-grade kitchenware and home essentials. Every product is crafted from durable, food-safe materials designed to withstand the rigors of both home and commercial kitchen environments.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Yes, Prime Gastro ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
Are your products covered by a warranty?
Yes, all Prime Gastro products come with a one-year limited warranty against manufacturing defects. If you experience any issues with your product quality, we will replace it free of charge.